Frequently Asked Questions – Hariom's Tailor Pasar Baru, Jakarta

Yes. Home and office appointments are available 7 days a week between 7:30 am and 8 pm for Jakarta addresses.

Yes. If you live outside Jakarta, we can visit your city, subject to a minimum order quantity. Contact us for dates and conditions.

No. Your measurements and preferences are kept on file for 4 years, so you can reorder by phone by telling us the item and the colour you want. If your weight or size changes, we recommend being measured again.

Of course. Bring an illustration of the style you like, or sit down with us and design from scratch.

Appointments are preferred. For a more comfortable consultation without waiting, we recommend booking in advance via WhatsApp.

Our custom shirts start from Rp 1,500,000, depending on your choice of fabric.

The main factors are the type and brand of fabric, plus the style and level of craftsmanship you choose. Contact us for an estimate tailored to your needs.

The normal delivery time for all our garments is about 5–7 days.

Yes. Our 24-hour workshop and strong operations management allow us to take one-day orders without compromising on quality.

Yes, express orders carry an extra charge. Ask us on WhatsApp before ordering so the quote fits your schedule.

Our range changes from time to time. Well-known names include Ermenegildo Zegna, Loro Piana, Vitale Barberis Canonico, Holland & Sherry, Dormeuil, Scabal, Reda, Cerruti, and Caccioppoli.

It is a numbering system for super lightweight, high-twist wools. The finer or lighter the wool, the higher the number.

In a tropical climate, lightweight, open-weave wool fabrics are usually the most comfortable. Our team will recommend a fabric based on the occasion and how often you will wear the suit.

Yes. We carry shirt and trouser fabrics that are easily machine washable, so you can cut down on dry-cleaning. Ask about them on your next visit.

Yes. We carry exclusive accessory brands including TBD Eyewear, Sera Fine Silk, Arcuri and Mungai. Ask in store or on WhatsApp for current availability.

Each garment is made from a pattern designed and drawn just for your body, then hand-cut before construction.

Machine made garments are produced entirely by machine. Half handmade garments start on the machine and are finished by hand, including buttonholes, lapel hole, sleeve lining, armholes and the shoulder. Full handmade is our finest work, taking roughly 60–70 hours of hand craftsmanship, including the canvas, pad work, lapel roll, pick stitching and all buttonholes.

Yes. Fittings are required to refine and perfect the suit.

Yes. The Hariom’s fit is completely guaranteed: your garment is made for you and only you. Adjustments to Hariom’s garments are free of charge.

Because each bespoke garment is made for one client, returns are generally not accepted. If a garment does not meet our quality and fit standards, or we made an error in the order, we will fix or remake it. Refunds are at the discretion of management.

Yes. Any alterations needed on a Hariom’s garment are done free of charge. We leave substantial inlays during production to allow for future alterations.

Common alterations include adjusting the body width, the length of trousers or sleeves, and the overall shape for a better fit. Bring your garment to the store and our team will assess it in person.

Not too often, unless you have had a spill, a stain or an odour. For regular care, simply have the suit pressed from time to time.

Never store a suit in its protective dry-cleaning bag, as it encourages mildew and hardens fabric. Like an aged wine, a fine suit needs to breathe. Hang it on a shaped hanger.

Ideally let it hang for about a week. The finer the fibre, the longer it needs to rest. Wearing a suit repeatedly without rest can burn the face fibres and cause a shiny finish.

Yes. Normal production takes about 5–7 days, and one-day express service is available for an extra charge. Message us on WhatsApp before you arrive to lock in your schedule.

Yes. We serve international clients and expats in Jakarta. Contact us via WhatsApp or email to arrange an appointment.

International orders are easiest for returning clients whose measurements are already on file. Contact us to discuss the best option.

Bring reference photos of the style you like, the date and type of event you need the garment for, and a rough budget. This makes choosing fabric and style faster.